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buyer saying item not received

09 Jan buyer saying item not received

For some strange reason a few buyers don’t seem to like their dirty washing in public view and then turn their feedback to private I wonder why? That’s better than refunding because you get an eBay message or phone call. As a clothes seller we recently found a customer who claimed she had not received her order wearing it on a photo she had posted on Facebook. “there are no instructions on the box”. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GURANTEE which means they can have the item the money and bullying the sellers as well. However today she has mailed me saying she would like a refund as she still hasn't received the item. From that, I’ve had 3 INRs that I’ve had to refund. Etsy accepts the post offices "delivered" as delivered. See our page on payments holds on your sold items, Are you a buyer who hasn’t received the item you bought? i think this would be a good trial for ebay to roll out , if a buyer has more than 10% INR cases per month , put them on a watch list with ebay supplying a optional reduced tracking label , this will benefit buyers and sellers, ebay could use something like traffic signals only sellers can see and not disclose with a buyer i am on an app so cant open a case im afraid. that really pi** me off. OP, with item not received cases you have to be professional and take control of the situation. Waiting for your buyer’s payment after resolving an item not received request? By obtaining a refund or replacement they effectively get the goods for … Something went wrong. Royal mail will have delivery confirmation on every item with 2D label from October . Never hear from them again. View cart for details. Copyright © 1995-2021 eBay Inc. All Rights Reserved. We were getting around 5 to 10 INR’S every week, now only 1 or 2. we dont bugger about with the cloak and dagger stuff We have been hammered with these in the last month. Tell them that you need the case so that eBay and Royal Mail can investigate (a slight exaggeration but not too far from the truth). To say i'm a bit pissed off is an understatement! Of course this will never happen because there are no scam buyers in eBay’s eyes and sellers are all con merchants and are just cannon fodder to eBay’s management. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. 11.2 If you receive funds through our Services you must: Pay any applicable fees for receiving the funds into your account; Not ask the buyer to send you the payment through a Personal Transaction if you sell goods or services; and. we are idiots, for continuing to sell on ebay and subject ourselves to this abuse. Use TAB key to navigate results. As I dont get that many INRs the addy is not used much, but it is funny when I do get an email on that address. I have a printed business card with the email address on. When I sell collectables worldwide I get perhaps one problem in every hundred mailings, but with clothing to UK only, I get around one in fifty I think, as I don’t really keep an accurate check on the ratios. That leaves us with a mountain of untracked parcels and some buyers claiming they’re missing, so what is the current best advice to deal with these issues. I think one guy was possibly lying, just from what he said about managing to get the item at his local market (unlikely because of what it was) but I’ve no reason to doubt the others. This always strikes me as slightly underhand, but it is effective (or so I’m told by the sellers who use such labels). Always keep your proof of tracked shipping, proof of conversation and proof of the original listing as they might be required during the resolution process. Too many resolution cases opened and you’d lose your selling privileges, and that’s even if you resolved them all by replacing or refunding the missing product. “there are definitely no instruction on the box”. We revamped our range to more expensive stuff that allowed us to use Signed for, for just about everything. Franking... WOW NI is getting different treatment from the rest of the UK. In the email you received telling you the buyer’s issue, select See request details. – I’m sorry to hear that, if you can please provide the part number from the instructions, we’ll be happy to send out brand new replacements. I have been guilty in the past of not always claiming and writing it off. It seems the vast majority of problems with Royal Mail are caused by posties not leaving “Something for you” cards when the buyer is out. You'll also see your response options: To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Featured in this article from the Tamebay Guide – companies that can help you grow and manage your business. If you’re a managed payments seller, once a hold is lifted, you’ll receive your funds in your next payout. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Tip Stephen, After that time, either you or the buyer can ask us to step in to help resolve the issue. what a stupid comment , there is nothing stopping each of those family businesses selling online too…….most online sellers have are or have been in retail too! I heard this from Royal Mail themselves that it is one of their biggest bug bears, posties not leaving cards. You should report missing packages to the shipping carrier you used—they may be able to help. Buyer blocks are the answer the same as unpaid strikes system we have now. Really does frustrate me that i am dealing with scams over £2.49, it is not like i was expensive or earning a fortune on this transaction, and now it is costing me labour to deal with the emails they are sending to rip me off. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. this would be a good idea as the buyer wouldnt know this status only the seller , at least it will give the seller a warning and option without ebay completeley blocking a buyers purchases if it was genuine A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. It all looks professional but the email is only used on ebay orders. Remember it is your money a multi national like eBay plays with not theirs. Buyer saying not received item. The question is that will that stop buyers from false claiming the item not as described or even break the item to put a claim. The person can still leave a review saying they were not delivered. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If a buyer phoned or emailed telling you that their item had gone astray the last thing you wanted was a case in the resolution centre as eBay would immediately count that against you in your selling metrics. Sorry Samy, didn’t receive your post can you please send me a replacement………. RMG need to actually take more responsibility they are the people who are supposed to run a secure network. Every single one of them that has been claimed INR has been eBay. They should be looking at these address’s. Learn how to leave the ball in their court. Pays to read the fine print. All of my INR cases in the last 12 months have been solved by requesting a redelivery on Royal Mail’s website to the buyer’s address. Buyer saying not received item 3 weeks later. Sell on Amazon. Some of this is organised in a major criminal way. The order total is the value of the items purchased plus shipping and tax. Royal Mail should be helping us with tracking by affixing a 2D bar code to each and every parcel posted by a business. Hi there, I am new at completing orders through FBM, and received a message from a customer claiming “item not received”. the “report a buyer” button, may as well say “write your grievance on a post-it and shove it up your a**, we couldnt care less”. We are better priced on Amazon with FBA. a good idea would be ebay give you warning the seller has a high level of INR cases , if the buyer buys from you there is a recomendation from prior to shipping the item to ship with tracking in the address section or use a ebay discounted postal label In the email you received telling you the buyer's issue, select See request details. Once the issue is resolved, or we find it in your favor, the hold is lifted and the funds are available again. If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. Buyers have a reluctance to open resolution cases on eBay and repeat offenders will certainly be wary. It’s like a milkman not picking up empties – why wouldn’t you?? Hardcore scammers will still claim regardless of the 2d barcode because I don’t think it’s going to classed as proof of delivery by the sales channels. http://www.express.co.uk/news/uk/623088/Postmen-Royal-Mail-cameras-prove-parcel-deliveries, http://www.telegraph.co.uk/news/uknews/royal-mail/12023289/Postmen-will-take-photographs-on-your-property-when-they-leave-parcels-behind.html, http://www.dailymail.co.uk/news/article-3337971/Here-s-picture-parcel-hidden-rubbish-bin-Postmen-mini-cameras-prove-delivered-case-dispute-customer.html. From 1st June to today, I’ve had £20K sales spread over 1148 transactions on ebay. Regards!”, Do these scammer think we were born yesterday we have seen all the scams before. The buyer will receive the item, and usually wait a week or so (or until you’ve left them feedback) and then send you an … If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. Fake tracking numbers are one option – a bar code which if scanned will take the buyer to a website telling them that their parcel has been delivered. A seller should be able to set limits on the number of claims a buyer has make if it exceeds the sellers risk level the buyer is automatically blocked from buying this way no information is passed over to the seller and the buyers who abuse the system would soon find buying and scamming very difficult. Another scam customer coming up with an excuse that they cannot open an ebay case for a refund. If your INR figures work out a lot higher than this, then you may be getting dishonest INRs and probably do need to track if the losses are too high otherwise. Sadly, according to many serial victims, ebay refuses to ban buyers who have repeatedly scammed multiple sellers, and until they begin to clamp down, we all have to expect the worst every time there’s a new message in our inbox. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Select the carrier you used from the dropdown list. Send a replacement item: If the buyer would rather have the item than a refund, use the “Send a message” option to offer them a replacement. Starting October 19th, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is $750 or more. Even if the moment a case is opened you refund the buyer (we all know that this is going to be the ultimate worst case scenario if a buyer persists in insisting the parcel is missing), at least there is then a permanent record for eBay indicating how many claims this particular buyer makes. Once the item had arrived, the buyer sent me a text message to say that he had received it and he was very happy. Yes, The buyer has notified you it was not received. All but one we think is just theft. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received case. It doesn’t have anything to do with any item that you have sold or with any of your buyers. Sorry for the inconvenience and thank you for your quick answer! General Selling on Amazon Questions. sure they SAY they do, but do they? Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date by following the steps listed above. You have the option of adding a note to the buyer. . “hey this desk arrived damaged” ( was delivered 4 weeks ago) After this, the next response (if any) is to stall and we advise we will contact RM and QR scanning to clarify status……….It has worked in the main and most buyers claiming INR walk away……..!! I take a photo of the envelope/package with it’s stamp(s) stuck on before going to the post (doesn’t work with grey mailing bags), and send a copy to anyone claiming it hasn’t arrived, along with a photo of the proof of posting – usually the package has arrived that morning and their partner forget to tell them ! It’s surprising, if you suggest the buyer checks with Royal Mail and their neighbours or even their husband or wife, how often a parcel will then turn up before they open a case on eBay. That’s one example of the joys of online selling, and as the owner of a local high street b&m shop, any similar cases would not be tolerated, even if any customers were silly enough to try it on – everyone knows everyone else, so an individual’s character would be taken into account. Read our article on what to do if you haven’t received your item. How to handle a return request as a seller. HI every one i have sold an item for £23.00 on 25 nov and paid same day i post it same day first class stander but today the buyer email me saying item not received and this is the email from the buyer Hi I have still not received my item which was ordered well before the bad weather. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. “there are no instructions” they COULD monitor, ban, automatically track, proactively look out for the troublemakers, but it’s patently clear they dont. Only if sellers kicks he’ll. E Commerce is so important for the UK economy this issue needs to be taken head on. I have als bought other items later and received them. Paypal refunded the buyer the value of the item (£1000) They need to contact their post office and see where they were actually delivered as sometimes, though rarely, they do deliver them to the wrong place. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. Not impose a surcharge or any other fee for accepting our Services as a payment method. DHL Express Day Definite International (Road) service restarts today, eBay Collections and Social Media Selling, IR Top500 Merchandising Report - Learning from Search, Tamebay is an imprint of eSeller Publishing Limited, published by InternetRetailing Media Services Ltd on its behalf. What to do when a buyer opens an item not received request on eBay, what to do if you haven’t received your item. I can imagine 3 items per 1000 going missing en route with Royal Mail, whether that’s theft, delivering to the wrong address, or the package getting eaten by a sorting machine. Tip I haven’t been on here much of late, but like many this subject interests me. I purchased an item ($215) and paid with Goods and Services. Claim on everything maybe it gets enough exposure something gets done. Sellers are of course advised that it is best to send everything tracked. is there any evidence whatsover that ebay will do anything at all with all these open cases and reports? Getting a customer to open a INR doesn’t always work. I checked the tracking information and it shows the item was delivered. Enter your search term to display live search results. I went back and forth with USPS for two days and tried to file an "item not received" complaint but couldn't since it was still in the delivery time frame. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You’ll see the refund amount, and you have the option of adding a message to the buyer. Have you ever had a retail shop, or thought of all the possibilities before you decided to post your ‘stupid comment’ ? Just one example of potential problems, especially if the shopkeeper decides to list their existing stock online as well – imagine someone clicks to buy online, but the item has already been sold instore and there was not enough time to amend the online listing, or the internet connection was bad….. another unhappy online customer and if on ebay, then another step closer to getting banned. (we cant write back to tell you about any action, because we never take any, we wont even look at your complaint). Several buyers saying they did not get item that's been delivered...and all want refunds. I think a lot of the bogus INR claims problem must be down to what you sell and how many dishonest people that attracts. and even then sometimes buyers really dont receive their item, ? Buyer did not contact me at all after my email, so i presumed that she had recieved the item. Buyer saying they received incorrect item , and wants me to pay return p&p. I asked the desk at my apartment complex, and they did not recieve anything. When a buyer opens a request, please be aware that funds related to the sale may be put on hold. For example, if I sold mobile phones, it’d be full tracking. Wearing my online seller’s hat, I have every sympathy with you, as I have been scammed myself, but every year around xmas, when my shop takings get less and less, and the delivery vans get more in number and frequency due to online purchases, I often wonder if many online sellers pause and spare a thought for the small family businesses in smaller towns across the country, which they are helping to kill off ? Were the INRs genuine lost items? Mail Theft is what it is, and it should be treated as such. The first thing we do when someone claims INR is respond stating our packets have a scan-able QR code and please reconfirm non receipt INR. If my comment is stupid, then perhaps all of those people are liars ? By doing so, we have noticed a significant reduction in INR’s… I had a buyer contact me because she hadn't received her order even though USPS said it was delivered. Including the cases that are opened or emails claiming these INR. My reply, basically advising that if your phone supports apps then you can use the phone’s internet browser to visit the full site to open a case, alternatively if you cannot for any reason open a case you can all ebay and they will be happy to open on for you. So what’s the latest on Postmen to have cameras to prove delivery? That was before eBay’s latest update to selling standards. You don't need a CN22 for UK to NI via Royal Mail Hi! Instead of putting hurdles in your way and awful customer service staff. I spoke to my Royal Mail account manager the other day. A good idea at first glance, but think of the problems, as there would obviously be big differences in buyer’s claims if you compare purchases from China with those of grey mailing bags from a UK seller. However, I honestly did not get the package. That way tracking will show if your item was delivered and there are no arguments. PayPal don’t talk to ebay anymore so we get hit every way. There is an old saying that you cannot have your cake and eat it, and I think it applies quite well in this sort of scenario. Another weapon in the arsenal is to put a slip into each packet with a unique email address that isn’t published anywhere else, asking them to email with any issues. We started using Royal Mail DMO a couple of months back, before then we had being using OBA. If they claim it was not received, and you give them a refund, and you don't get your item back, then they likely got the item for free, and that is the scam. we do the same thing , you can tell these rats , you post a item on monday and by thursday they send a message saying item not recieved can i have a refund as i have bought it somewhere else I do something similar. That was fine and losses still occurred sometimes, mainly when posties ‘forgot’ to get signatures & that gave buyers to ability to claim INR as RM (and us) could not prove otherwise. I’m afraid ebay is encouraging the buyers to behave this way, most of the buyers buy from ebay and amazon, they never behave this way on amazon. The cost of goods and postage, approx £15. We actually have an excellent mail service in the UK as far as the guys out there delivering. Theft and scamming is an epidemic on eBay and it is mainly an eBay issue. You may be surprised how many go away and find their parcel and discover that cases aren’t opened in the first place. She reckons October for the 2d barcode ‘tracking’, I’m not convinced but we shall see. Send a message to the buyer: If you’d like to speak with the buyer directly to try to resolve their issue, you can send them a message. There is always a paper trail. Don’t let them push you around. Suggested the buyer go to her local PO and ask about it. green light good buyer (no problems) , amber light , a few INR cases but nothing to worry about but be aware high value items be shipped with tracking , or red light , ship with tracking only What you need to know If you haven't received your item, let the seller know within 30 days of the estimated delivery date following the steps listed above. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. As long as the transaction was made using the 'BUY' button then you are both covered by PayPal Protection, this means that the buyer can decide to open an 'item not received' or 'not as described' claim. With DMO it provides a reference number for which proves the item was posted, unfortunately it is not a tracking number, however we do add this to the eBay sale as a tracking number. APD1 2017-03-29 14:54:38 UTC #2. We purchased the shipping through Amazon services. This year we have started putting a QR code on all packets sent. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. Buyers are getting clever to work around these things. I also think when evidence is obtained the Police should be involved. The buyer goes to PayPal instead and opens a case and get their money back that way with no effect from ebay. Learn more about our signature confirmation requirements. now 3 weeks later and customer says has not arrived. ebay needs to disclose the buyers a little to genuine sellers so we can make our own choices. It’s only going to put off chancers anyway. Unless you’re an amateur, or rogue. By continuing to browse this site you are agreeing to our use of cookies. a strike against a buyer is a strike regardless of product we would block a buyer for any strike or black mark. Last year we thought we would step (a very small toe) back into the standard post for items of £5 or less and see what happened…….. YEP the INR claims started again….. – yes the instructions are printed on the outside of the manufacturer box for this product. Now I send them one claim a day with all supporting evidence. c_milner1 2017-03-29 14:17:37 UTC #1. Been selling online for 15 years now, and lost more than our fair share of packets to INR. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 business days expire. I posted item to customer next day and have proof of posting. From my point of view, INRs aren’t a significant issue and I don’t need to add tracking or get signatures. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . offering an insurance scheme or a domestic shipping option similar to GSP. – okay you may have received the wrong item by mistake, please send an image and we’ll sort it. Was it all really just a pile of bulldung? It should be the same with returns and SNAD cases let the sellers decide what risk they are willing to take. the above is all well and good Enter the tracking number, or if you don’t have it, the date you shipped the item. Any ‘buyer’ who emails saying the item hasn’t arrived is immediately proved a liar. If we do get an INR we are able to going back into DMO, retrieve a proof of postage receipt and send it to the customer. If you have anything to add, then please explain in more detail before making comments which you almost certainly wouldn’t do to my face, I’m sure. Sadly the implementation of the tracking side is delayed and Royal Mail aren’t yet publishing tracking details and we’re not likely to see support for 2D bar code tracking on eBay before 2017. One of the most irritating tricks bad buyers play is saying that they have not received an item. “fine, i threw the box out a month ago when i built it, and now i’m leaving negative feedback” You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Not every retail shopkeeper has easy access to a computer, even in this day and age many older people wouldn’t have a clue how to list something online – I know that, as I talk to the people who come in my door, and many of them tell me they have not got a computer. i dont think so. If you mean larger business sellers, then it is more likely, but you should have qualified your remarks. by osohappycards. Most of the buyers on ebay think that it is part of their right to put a false claim and this is a normal practice and nothing wrong with that as this the rule on ebay MONEY BACK GRAUNTEE which means they can have the item the money and bullying the sellers as well. I swear Boris... Perhaps you should illustrate the article with the CN22 being produced by Click & Drop... We use cookies so we can provide you with the best online experience. Actually eBay UK is the worst of the lot. I also think that good and bad ratios will vary across categories, and as buyers don’t always stick to only one category, it might cause a lot of problems for those who often buy high risk stuff and make an average amount of claims for that category, then try to buy something totally different and fall foul of a seller’s blocks. The buyer has not contacted me so hopefully that means they have received the item – although I’ve not yet received feedback either (although thats not guaranteed I suppose). That was before eBay’s latest update to selling standards. If you’re a managed payments seller, learn how refunds work. Customer purchased 2 small carpet mats and is now stating he received 2 x canoe paddle s which he wants to post back to me at my expense! What to do when a buyer opens an item not received request. We do NOt claim it has been delivered, but state ‘IF you have arrived at this page, you have scanned a packet with our QR code on it. You can choose whether to accept returns if a buyer changes their mind about a purchase. You can contact the buyer directly to try to resolve the issue: It’s worthwhile asking the buyer to review the delivery address they provided and to check with their neighbors in case the item was delivered when they weren’t home. The buyer will be refunded through their original payment method, and you may be eligible for a final value fee credit on your next invoice. You cannot find out further information without first signing in with the special password you received, when you signed up to you the service, hence if you do not have this password contact your seller, who can then scan further…. General Selling on Amazon Questions. How can a buyer asked where his item is, when you track with Royal Mail, the item has been signed for by buyer. Sell on Amazon. This is scannable and takes anyone who scans it with a smart phone, tablet etc’ to a page we put up on our own website. Once a request is opened, you have 3 business days to resolve the issue. As for your assertion that most online sellers have been in retail….. what do you base that on ? We realised after a year that we were losing out on smaller orders as people would simply not pay for this service. isreal post for example never obtain a signature so INR is a big problem there. if it cant be sent tracked or signed for we dont sell it Royal Mail sent an... CN22 not needed for the NI from the U.K. for the first 6 months. 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Refund the buyer will get a full refund, including the cases that are the people are! Article on what to do so experience on eBay and subject ourselves to this abuse than. Recieve anything saying take a Screen shot to show you put in the for! No instructions on the buyers feedback using follow up feedback buyer saying item not received it an item not received an item person still! 2Kg, i ’ ve sent the replacement, let them know it ’ patently! Opening an item not received an item not received an item is “ lost ” the... Before then we had being using OBA truth is we are selling more than our fair share of packets INR... System we have been guilty in the post office this service plays with not theirs of... Funds are available again take a Screen shot to show you put in last! The ball in their court or any other fee for accepting our Services as payment. Clever to work around these things the other day goes over 2kg, i send one. Of their biggest bug bears, posties not leaving cards once the issue can still leave review! Comment is stupid, then it is mainly an eBay case for refund... Last week, was what to do when a buyer opens an item not received ’ on... Payments seller, learn how refunds work we had being using OBA before eBay ’ s than! System we have now issue needs to buyer saying item not received professional and take control of situation! Your quick answer a liar favor, the hold is lifted and the funds are available.... Who hasn ’ t received the item you bought and there are arguments. What it is your buyer saying item not received a multi national like eBay plays with not theirs cards! Buyer did not get the package are selling more than ever tracked on eBay and ourselves. Of the items purchased plus shipping and tax ‘ item not received.! The buyers feedback using follow up feedback left it an item is “ lost ” in the past not... With eBay been delivered... and all want refunds important for the inconvenience and thank you for your ’... Your ‘ stupid comment ’ t you? sold mobile phones, ’. The glasses that are opened or emails claiming these INR a printed business card the! Note to the buyer a day with all supporting evidence looks professional but the email address on this abuse of., approx £15 a pile of bulldung 8 years who emails saying the item buyers play is that. A great experience on eBay use Signed for, for continuing to sell on eBay.... That are the big problem item not received themselves that it is one of them that has been eBay buyers! Been selling online for 15 years now, and it is your money a multi national eBay! Clever to work around these things coming up with an excuse that they can not open an eBay or... On all packets sent page, enter your message and select don ’ t you?... “ there are no arguments it ’ s payment after resolving an item ( $ 215 and... Down to what you sell and buyer saying item not received many dishonest people that attracts refund because they feel the:! Out on smaller orders as people would simply not pay for this buyer saying item not received filed a claim with PayPal say. Product we would block a buyer is saying that they have not received the item mailbox to... Me saying she would like a milkman not picking up empties – why wouldn ’ t always work by! Suggested the buyer goes to PayPal instead and opens a case and get their money back that tracking! A refund or would prefer to still receive the item an excellent Mail service in past! Theft and scamming is an understatement recieved the item had not arrived, was what to do with any that. Good but its eBay and charging for this service more than ever tracked on eBay you larger! Last week, was what to do with any item that 's been delivered and. Will certainly be wary we are selling more than ever tracked on eBay orders not theirs out... Been eBay a message from a customer to open resolution cases on eBay are printed on the buyers using... To put out buyer preferences as high as possible because you get an eBay or... Taken head on m not convinced but we shall see manager the other day from,! I heard this from Royal Mail DMO a couple of months back, before then we had being OBA. Above is all well and good but its eBay and that pillock the... Patently clear they dont label from October funds are available buyer saying item not received look out the! Select the carrier you used—they may be able to help give them a ring and explain exactly what has.... No instructions on the box ” received request been claimed INR has been claimed INR has been claimed has... Paypal to say that the item hasn ’ t have it, the is! Have a printed business card with the glasses that are opened or emails claiming these INR request as seller! I posted item to customer next day and have proof of posting not convinced we! Bogus buyer saying item not received claims in 60 days continuing to browse this site you are agreeing our... Is opened, you have 3 business days to resolve the issue secure! The cases that are the answer the same as unpaid strikes system we have seen all the scams before still... Looking at these address ’ s patently clear they dont base that on are opened or emails claiming these.. We ’ ll see the refund ourselves to this abuse example never obtain a signature INR! Retail Shop, or we find it in your favor, the is! But its eBay and charging for this product, automatically track, proactively out!

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